By Biju Chandran, On Dec 1, 2020 | 3 mins read

In the world of e-commerce customer support, it’s easy to be overwhelmed by tickets. And it can be a ...

Biju Chandran, On Dec 1, 2020 | 3 mins read

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even ...

Biju Chandran, On Dec 1, 2020 | 5 mins read

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw around to ...

Biju Chandran, On Dec 1, 2020 | 2 mins read

Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders have found that ...

Biju Chandran, On Dec 1, 2020 | 5 mins read

When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that often led to ...

Biju Chandran, On Dec 1, 2020 | 5 mins read

In the world of AI – chatbots, and virtual assistants are two popular words that are used interchangeably too often even ...

Biju Chandran, On Dec 1, 2020 | 6 mins read

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots ...

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